Helen is an experienced and creative
social/market researcher with a Master of Applied Science in Social
Statistics. She is also an Accredited Statistician with the Statistical
Society of Australia, a Qualified Practising Market Researcher (QPMR),
and has completed the International Association for Public Participation
(IAP2) Australasia Certificate in Engagement.
30 years experience in the
design, conduct and management of social and market research, as a
supplier and buyer of survey research services, and as an independent
research consultant. She provides qualitative and
quantitative customised research services to government, not-for-profit
and community-based organisations, and to industry in the
transport, manufacturing and service sectors.
Helen has specialist skills in survey
methodologies, including research design, data management and
multivariate analysis, cross section and longitudinal survey design,
sampling, and data collection methodologies in environmental and social
studies. She has experience as an expert witness at
court cases, providing specialist statistical and research advice.
She also has skills in qualitative methodologies
including stakeholder consultation, group moderation and
in-depth interviewing, and has significant experience in customer and
staff satisfaction research with an emphasis in the service sector.
spent 14 years as a subject convenor
and sessional lecturer in postgraduate programs in Applied Statistics
specialising in Survey Research Practice and Survey Sampling at
Today, Helen works with a range of clients, and has particular interests
in the areas of water, energy, environment, and active transport. She
also has specialist skills and experience engaging with rural and
regional communities on issues affecting their wellbeing and livelihood.
In recent years, Helen has broadened her skills completing the IAP2
Australasia’s Certificate in Engagement. She continues to utilise
these skills and her research experience working with Victoria’s
regional water businesses and in the energy sector in the areas of
customer and community engagement. In particular she assists
businesses to gather and review data and information as evidence of
customer perspectives to inform their revenue and pricing
submissions to the Essential Services Commission and the Australian
Energy Regulator, respectively.